Magellan Logistics :: Import Sea Freight, Import Air Freight, Customs Brokers, Customs Clearance, Shipping Agents, Freight Agents, Export Sea Freight, Export Air Freight, Freight Forwarding, Freight Forwarders, Freight Agents, imports from China, Ocean Freight Customs, Clearance Logistics, Australia, International Import/Export, Order Tracking, Regular Console Flights, LCL consolidation, Deferred Services, Oversize, problematic freight, Prompt Documentation, Export Delivery Confirmation, Wharf Cartage, Direct Services

Magellan Logistics has become known as the industry’s specialist for the SME import/export sector, a reputation based on the practical application of years of knowledge and experience.

Named in honour of the first man to find a way to circumnavigate the globe between 1519-21, Ferdinand Magellan was the embodiment of courage, passion and tenacity.

We think these are vital qualities for a company committed to bringing unprecedented standards of service to our industry.

Client Survey Results

We recently surveyed our clients to obtain feedback on possible ways to improve our services. This is how they responded on the following criteria:

Professionalism of staff 100% said good to excellent
Industry knowledge 100% said good to excellent
Handling of enquiries 100% said good to excellent
Competitiveness 100% said good to excellent

Magellan Logistics began in the mid 90s when David Thatcher saw a gap in the small to medium business market. He noticed forwarders and logistics providers were competing furiously for the big company accounts with little care and attention given to customers who were either entering the import/export space, or who simply had less freight to ship.

Rapidly establishing a reputation as a trouble-shooter, David soon became the solution expert for the particularly tricky freight issues facing many small to medium importers and exporters. David introduced pro-active customer service activity well before it was considered by most of his competitors. Setting up accountable internal structures even in the early stages, David built his foundation by employing people with a natural customer-focus.

Several years on, Magellan Logistics has become known as the industry’s specialist for the SME import/export sector, a reputation based on the practical application of years of knowledge and experience, from dealing with challenging shipments to trouble-shooting the everyday issues small to medium companies face with their freight.

Magellan Logistics specialises in the following freight forwarding functions covering air and sea:

Import/Export
Customs Clearance
Order Tracking
Regular Console Flights
Regular LCL consolidation
Deferred Services
Oversize or otherwise problematic freight
Prompt Documentation
Export Delivery Confirmation
Wharf Cartage
Direct Services
Contact us with our Online Enquiry Form
(Click here)

We recently implemented a world class tracking system to help us further increase our customer’s competitive advantage.

Magellan now is offering MagTrack, an automated web-based system for ensuring seamless real time communication between all parties involved in the freight forwarding process: customer, agent and forwarder.

Magellan’s stakeholders, including staff, agents and clients rely on MagTrack to deliver secure, accurate and appropriate freight-tracking information to all parties with ‘need to know’ status.

Web-based MagTrack is a huge leap in customer service operations, allowing us at Magellan to continue our pursuit to radically differentiate our service offering from that of old-style providers.

Please click here if you would like to receive more information on why MagTrack is the world’s most innovative freight tracking system.

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